Refund & Cancellation Policy

Last updated: July 29, 2026

1. Try before you buy

Every account starts on the free plan with 1,000 verifications per month and full API access. We strongly encourage you to validate a sample of your own list on the free plan before subscribing — verification accuracy varies by domain, and the free tier is there so you can confirm the Service suits your data before any money changes hands.

2. Cancelling a subscription

• You can cancel at any time from your dashboard or through the Stripe billing portal.
• Cancellation takes effect at the end of the current billing period.
• You keep full access and your remaining monthly credits until that date.
• You will not be charged again after cancelling.
• No partial-month or pro-rated refund is issued for the period already in progress.

If you cancel by mistake you can reactivate before the period ends and billing continues uninterrupted.

3. Subscription refunds

Subscription fees are charged monthly in advance and are generally non-refundable, because the free tier exists to let you evaluate the Service first. That said, we will issue a full or partial refund in these circumstances:

• Service failure. A sustained outage or defect on our side that prevented you from using the Service for a meaningful part of the billing period.
• Duplicate or accidental charge. Billed twice, or charged after a cancellation was correctly submitted — refunded in full.
• Unused first period. If you subscribed within the last 14 days and have used less than 10% of that period's included credits, we will refund that period in full, no questions asked.
• Unauthorized charge. A charge you did not authorize — contact us immediately and we will investigate and refund if confirmed.

4. Bulk credit packs

Bulk packs are one-time purchases of credits that are added to your balance immediately on payment. Because the credits are delivered instantly, packs are non-refundable once any credit from the pack has been consumed.

If you purchased a pack in error and have not used any of its credits, email us within 14 days and we will refund it in full and remove the credits.

5. Overage charges

Overage is billed at $0.01 per verification beyond your monthly quota, and only on plans where overage is enabled. Overage charges reflect verifications actually performed and are non-refundable, except where they resulted from a defect on our side or from unauthorized use of your account that you reported promptly.

6. What is not refundable

• Credits you have already consumed.
• Dissatisfaction with verification results where the Service functioned correctly. As explained in our Terms, results are probabilistic — catch-all domains and greylisting mean no verifier can be certain, and this is why the free tier exists.
• Charges on an account suspended or terminated for violating our acceptable use policy.
• Periods you simply did not use, outside the 14-day window in section 3.

7. How to request a refund

Email kareem@bluprise.com from the address on your account and include:

1. Your account email.
2. The invoice number or charge date.
3. A short description of what happened.

We aim to acknowledge within 2 business days and to resolve within 5 business days. Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

8. Chargebacks

If you believe a charge is wrong, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in immediate suspension of the account pending resolution.

9. Statutory rights

Nothing in this policy limits any refund or cancellation right you have under mandatory consumer law in your jurisdiction. Where such a right applies, it takes precedence over this policy.

10. Contact

Bluprise LLC
A Delaware limited liability company, United States.
Registered mailing address available on request.
Email: kareem@bluprise.com